Customer Service in Health and Social Care CPD Course

In this customer service in health and social care course, you will learn the importance and benefits of customer service in both health and social care settings. You will also learn about the expectations of the Care Quality Commission (CQC)and the NHS in regards to customer service in the health and social care sector.

This course is suitable for those working in health and social care settings, including doctors, nurses, health care assistants and administration staff.

You will explore the importance of effective communication. You will also explore the importance of body language and appearance in communication and how you can improve your active listening skills. Finally, you will consider what a complaints handling procedure is and how you can handle a complaint using the skills that have been covered.

You will also explore case studies on poor customer service, with discussion points and things for you to consider and reflect on. You will also gain knowledge on the professional bodies that provide more role-specific standards of practice.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

• Fully CPD registered
• Suitable for people working in health and social care
• Completed online with instant downloadable certificate
• Fully printed certificate posted next day
• Complete the online multiple choice assessment as many times as you need to pass

Units Covered

• Unit 1 – Introduction to Customer Service in Health and Social Care – In the first unit of the course, you will be introduced to the idea of good customer service and how it can be applied in health and social care. You will also cover the general standards that relate to health and social care workers from the CQC and NHS.
• Unit 2 – Communication in Health and Social Care – In this unit you will explore how effective communication can aid good customer service and improve the service user experience. You will also look at the use of effective record keeping and examples of both good and poor communication to highlight how both can affect outcomes.
• Unit 3 – Body Language – In this unit you will focus on the use and importance of body language in relation to good customer service, you will also learn about the principles of body language. Towards the end of this unit, you will explore how you can use active listening to improve both communication and customer service.
• Unit 4 – Complaints Handling – In the final unit of the course, you will focus on complaints and how they should be handled to improve customer service, you will also learn what communication skills and body language should be used when handling a complaint.

Suitable for people working within customer service in the health and social care sector.

You are required to complete a multiple choice quiz at the end of the course, you must achieve 80% or above to pass, if you don't pass first time, you can re-take as many times as you need to pass.

Suitable for people working within customer service in the health and social care sector.